Customer Support

Shipping and Delivery

Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed. Once your order is processed, you will receive a confirmation email with your tracking information.

Shipping Options

We offer the following shipping options to suit your needs:

Standard Shipping: Estimated delivery in 3-7 business days.
Expedited Shipping: Estimated delivery in 1-3 business days.

Shipping costs are calculated at checkout based on your location and the size of your order. We occasionally offer free shipping promotions—be sure to check our homepage for current offers.

We currently ship within the United States.

Returns & Exchanges

Return Policy:

Due to the nature of our coffee products and for food safety reasons, we do not accept returns or provide refunds unless the product is defective or damaged.

Defective or Damaged Items:

If your order arrives defective, damaged, or incorrect, please contact us within 10 days of receipt at info@85cafe.us with your order number and a description of the issue. We will work with you to resolve the problem promptly.

Exchange Policy:

Exchanges are offered for defective or incorrect items only. If you qualify for an exchange, we will cover the cost of return shipping.

Non-Returnable Items

Opened coffee bags or products.
Items purchased on final sale or during clearance promotions.

FAQ

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We ship across the United States only.

Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days.

Due to food safety concerns, we cannot accept returns. However, if your order arrives damaged or defective, please contact us within 30 days, and we will assist you with a replacement.

Once your order ships, you will receive a confirmation email with a tracking number to monitor your package’s progress.

We accept all major credit cards, Apple Pay and Google Pay.

Yes! We are committed to sourcing our coffee beans from sustainable farms that prioritize ethical practices and quality.

Yes, we offer subscription plans for your favorite coffee blends. Visit our Shop page for more information.

You can reach us at info@85cafe.us or through our Contact Us page. Our support team is available Monday to Friday, 9 AM to 5 PM [Los Angeles PST Time Zone].